Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips, and Dick Handshaw

Performance Consulting

A Strategic Process to Improve, Measure, and
Sustain Organizational Results, Third Edition

Extensively revised: This twentieth-anniversary edition of a classic in the human resources, learning, and OD fields - over 70,000 copies sold - features a new process, new cases, and extensive new material on evaluating and sustaining the impact of performance change initiatives.

Expanded author team: Dana and Jim Robinson have combined their performance consulting expertise with the ROI models of Jack and Patricia Phillips and the performance consulting experience of Dick Handshaw.

This third edition of the classic book that introduced performance consulting adds a wealth of new material:

  • New case examples throughout
  • Four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI
  • A never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement

This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.

Contents of the Third Edition

Introduction: Stop Jumping to Solutions and Make Performance Your Business!
Chapter 1: Performance Consulting: The Process
Chapter 2: Performance Consulting: The Mental Model and Logic

First Phase: Identify Strategic Opportunities
Chapter 3: Build Client Partnerships
Chapter 4: Identify Strategic Opportunities Reactively
Chapter 5: Identify Strategic Opportunities Proactively

Second Phase: Assess Business and Performance Needs
Chapter 6: Define the SHOULDs
Chapter 7: Assess the IS
Chapter 8: Identify CAUSEs and Select Solutions

Third Phase: Implement and Measure Solutions
Chapter 9: Alignment and Measurement
Chapter 10: Develop and Implement the Measurement Plan
Chapter 11: Determine Return on Investment

Fourth Phase: Report and Sustain Results
Chapter 12: Report Results and Form Plans for Sustaining Results

Conclusion: Commit Now to Make Performance Your Business

Includes Tools to Purchase and Download!

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