Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips, and Dick Handshaw
A Strategic Process to Improve, Measure, and
Sustain Organizational Results, Third Edition
Extensively revised: This twentieth-anniversary edition of a classic in the human resources, learning, and OD fields - over 70,000 copies sold - features a new process, new cases, and extensive new material on evaluating and sustaining the impact of performance change initiatives.
Expanded author team: Dana and Jim Robinson have combined their performance consulting expertise with the ROI models of Jack and Patricia Phillips and the performance consulting experience of Dick Handshaw.
This third edition of the classic book that introduced performance consulting adds a wealth of new material:
This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.
Contents of the Third Edition
Introduction: Stop Jumping to Solutions and Make Performance Your Business!
Chapter 1: Performance Consulting: The Process
Chapter 2: Performance Consulting: The Mental Model and Logic
First Phase: Identify Strategic Opportunities
Chapter 3: Build Client Partnerships
Chapter 4: Identify Strategic Opportunities Reactively
Chapter 5: Identify Strategic Opportunities Proactively
Second Phase: Assess Business and Performance Needs
Chapter 6: Define the SHOULDs
Chapter 7: Assess the IS
Chapter 8: Identify CAUSEs and Select Solutions
Third Phase: Implement and Measure Solutions
Chapter 9: Alignment and Measurement
Chapter 10: Develop and Implement the Measurement Plan
Chapter 11: Determine Return on Investment
Fourth Phase: Report and Sustain Results
Chapter 12: Report Results and Form Plans for Sustaining Results
Conclusion: Commit Now to Make Performance Your Business
Includes Tools to Purchase and Download!